Refund policy

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, in their original condition, with all tags, packaging, cases, cloths, and accessories included. Proof of purchase is required.

Non-returnable items include prescription lenses, custom-made lenses, opened contact lenses, special orders, damaged items caused by misuse, and final sale items.

To request a return, contact us at greeneyesoptics@gmail.com or WhatsApp +20 11 14756600 with your order number.

If your return is approved, we will explain how to send the item back. Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Refunds are processed after we receive and inspect the returned item. Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

If you receive a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos so we can resolve the issue.